Privacy Policy

For your and our peace of mind.

GDPR ready

Privacy of your data is a big deal for us. We have no direct access to your Freelo account. Normally we can only handle with billing data and make changes on your tariff. All of these approaches are logged and monitored. So we can always verify that all activities are authorized. We manipulate the data only on your direct request.

Freelo Bay s.r.o., having its registered office in Jahnova 8, Zelené Předměstí, 530 02 Pardubice, Identification No. (IČO): 07446144, which operates the web service, declares that all personal data of users and visitors are considered confidential and treated in accordance with Act No. 101/2000 and effective from 25 May 2018 with Regulation (EU) 2016/679. We do not provide any personal data to third parties.

Where do we store personal information?

User's personal data is stored on servers located in the territory of the Czech Republic, which is a member of the European Union. Thus, the data does not leave or are stored outside the European Union in any way. Servers where data is stored are located in the Datacenters of Superhosting and Master DC.

What personal data do we collect?

We reserve the right, but we are not obliged to collect the following data. All of the following data is considered confidential and is subject to these terms and conditions of personal data protection.

Personal data of Freelo users

These are users who have registered with and use the Freelo application to process their projects, tasks and obligations.

In the registration form, we require the person's name, email address, telephone and password created by the user.

The user can change the data in his account after logging in to the application, adding additional information, such as a profile picture. The user can create accounts and enter personal details of colleagues, clients, and employees.

If the user decides to purchase a paid version of Freelo, we require the billing details for the order.

Freelo uses third-party payment gateways for some types of payments (such as credit card payment). Credit card numbers or other sensitive payment data are always processed by a third-party payment gateway. We don't know and we don't have credit card numbers or other sensitive payment information.

We consider the e-mail addresses of the users as addresses received in connection with the provision of a service. The User acknowledges that we may, under the terms of the above-mentioned provision, send us a commercial communication regarding these e-mail addresses regarding our own services.

Personal data of visitors

These are visitors to,,, and other information points Freelo uses. In these locations, we can automatically collect data such as IP address, browser type, operating system type, and approximate location.

We also store the following information:

  • Information obtained through cookies.
  • Information from web server logs.
  • information obtained from questionnaires or similar forms that we request to fill out.

The processing time of your personal data is 5 years from your last activity in Freelo application.

The Data Administrator is authorized to provide these data to the relevant governmental authorities upon request, and you understand this.

How are personal data secured?

We protect users personal data by using modern standards. User accounts are protected from brute force attacks, they allow two-factor (2FA) login and require secure passwords that are stored in the form of hash.

Communication between Freelo and the user is secured using SSL / TLS encryption.

Physically, personal data is stored on our own servers in data centers that meet the TIER 3+ standard. For more about Freelo's security, visit Security.

How do we have it with Cookies?

To improve the quality of our services, we store cookies on the users device.

We use different types of cookies for the following purposes:

  • to identify the user's device,
  • to optimize our website,
  • to provide or offer personalized services,
  • for third party services such as Google, Facebook, List, and more that we use.

By using our services, user acknowledge that we may use some or all of the cookies and he / she agree that we may store cookies on his / her device from which he / she is came.

If he / she does not agree with this user, he / she should stop using our website or modify the settings of his / her web browser. The user can block cookies in their browser settings, which allows us to refuse to accept all or some cookies.

If a user sets their Internet browser to block all cookies, some of our services may be partially inoperable.

Our Web sites may use cookies as soon as they are visited by a user unless their browser is set up to block cookies.

How can I edit or erase personal information?

After logging into Freelo, the user can edit or delete any data. If the user wants to completely delete all personal data and data that Freelo stores, it is necessary to click and confirm the cancellation of the account.

The Freelo account deletion process is non-returnable and is only performed on the user's active request. After completing your account, we will delete the complete data within 60 days. Data will be removed from our backups as well. Invoice data will be kept as short as possible in accordance with applicable law.

General Terms and Conditions

The use of Freelo is governed by the General Terms and Conditions that can be found here.


1. Gmail addon

For our Gmail addon to be able to provide its services we access the following data:

  • E-mail messages
  • E-mail settings

Full extend of what the addon is able to access can be found in the addon's OAuth consent screen.

How do we use and store your data?
The e-mail's message data are send to Freelo to create tasks from them. These data include the e-mail's thread and the message content including the attachments. We store these data only in this particular task. Data are shared only with Freelo users who has access to this task. The e-mail settings are used solely for the purpose of localization.

Final Provisions

  • By continuing to use Freelo, you express your free, specific, informed and unambiguous will to understand your processing of your personal data under these rules.
  • We are authorized to change these rules in accordance with applicable laws.
  • If we change the rules, we'll let you know by e-mail.
  • These rules take effect on 01.05.2018.

Do you have questions about these rules? We will love to explain and answer. Just contact us at You can contact us here to claim any right, such as the right to delete, objection, or data portability.


14-day free test cruise

Need some advice? Arrange a free online consultation.