„We have moved from low-cost e-shop rentals to tailor-made solutions with the high added value.”

Honza Kulda asks for Freelo
Simplia has been working for over 10 years - can you introduce your business a little bit?
Aleš Pustelník is responding for  Simplia.cz

We have created a solid service portfolio, stopped offering cheap rentals, and started hybrid e-shop projects. - We combine the individual approach with box elements (kernel) that are filed with our know-how.

How is Simplia unique compare to other e-shop platforms?

Integration. Our solution is not only a CMS system. It is also ERP - altogether. In the companies using our system, when the customer calls you, the system automatically displays who's calling, his open orders (or also - claims, services), the complete status. Operator needs one screen to see all needed information, whether is the goods on the way from the supplier or another branch. Systel also solves the logistics and supply. The call is if the customer impatiently sends an email without context in the next day,   even another operator will handle it. The   system completes the context, that   just   because   everything goes through one system. And   this   is   just one of   many other examples.

Sample e-shop by Simplia.com - Timestore.sk
The hardest thing is to get good people and build a team right. Today's technology is so advanced that   allows a lot of things with   fewer people
How many sites are you currently working from?

Primarily Prague, our offices are in Impact Hub, but we have one colleague on Slovakia.

Do you have external colleagues and co-workers?

Yes - UX, graphic designers, marketing analysts, and external encoders.

What is the biggest challenge or problem when managing the business, team, tasks?

The         simple   We have to reject the projects because we grow faster than we can do this. First, we thought that   this   we would try someone   someone     to   teach it, but     (we had a couple of unsuccessful candidates). They missed an overview of   they would have advanced ideas. Now let's try it right now with the senior and   we hope we're lucky.

When managing teams, I have to humbly say that we've built a lot of processes < / span> and   protection rules to help us deliver projects and   deliver exactly as we & # 39; ve defined the   client in   terms & amp; nbsp; Therefore,   is the current challenge to maximize efficiency.

What techniques do you use to collaborate on a project? Do you have regular meetings or brainstormings, do you create mind maps, give feedback to each other?

We are together and we are a small team, so we & # 39; ll keep this on   personal communication when   is a complicated problem and   we just say it. We certainly help you with the methods mentioned above, but it is very individual. Classically, feedback (both within   within a business, and especially with   clients) helps us most. However,   through personal communication we work primarily virtual (Slack, Freelo, internal IS, ticket system).

Time to time, even in a well-coordinated team, there are some complications when finishing tasks or projects. What did you deal with specifically and which procedures helped you to solve the problem?

One of the   issues is   interoperability. The   side of our team is not just   composed of our people. Usually, the   project is composed of three groups (Simplia, Client, External Agencies) and   interoperability is the problem of all three groups, and you have the ability to directly influence one. In order to keep the project in   budget,   the term   we must also influence other groups. We help by   practically writing everything, including the importance, deadlines, responsible person . Everything must be written on   one place at a time, and the most up-to-date. If you see that   this   cracks somewhere (the client's team is not responding), you & # 39; re   linked  

Sample of upcoming e-shop from Simplia.cz - K2moto
We were using Basecamp and  Freelo has more interesting features and it is also Czech, not all of our clients have a good level of English. It is friendly tool for them.“
What is the hardest in running a business of e-shop renting?

Nejtěžší jsou opravdu kvalitní lidé a správně sestavený tým. Dnešní technologie jsou natolik pokročilé, že dovolují spoustu věcí s menším počtem lidí, nicméně jsou složitější, a proto je potřeba mít schopné kolegy.

What   can   say good / bad about   e-shop

Bad in   our e-shop environments are first and foremost cheaters and fraudulent e-shops, with   unfortunately you can still meet.

Good is that   there are more very good companies that will provide you with a quality IT foundation so you can do good service and you don't have to be the biggest e-shop in the Czech Republic.

Did you get some real "fuck   up" and   what   helped   get   up to get it?

It was not our   directly our     already   long   long   client & # 39; s massive DDOS attack   It was just the top of the Christmas season. To   has moved us, among other things, to IT infrastructure changes to avoid such things.

What system did you use to   manage   the   team   before   Freel?

Basecamp and   Google Drive

Sample e-shop from   Simplia.com - Hecht
We do bigger projects through Freelo. We use our own IS for less. "
How   changed workflow and   efficiency to Freela's introduction?

Improved   primarily task fulfillment control, no omission of priorities, and   client & # 39; s integration into   project management  

Why did you choose Freelo and what was its introduction to the   team?
We were using Basecamp and  Freelo has more interesting features and it is also Czech, not all of our clients have a good level of English. It is friendly tool for them.“
How many projects are you currently working on?

Always 2 to 3 larger and   then   a lot of small   not counting.

Sample of upcoming e-shop from Simplia.cz - K2moto in   mobile version
Project phases, goals and   schedule are crucial. Of course,   budget. All this   based on   a well done assignment. "
How do you divide your projects in Freelo?

We do bigger projects through Freelo. We use our own IS for less.

Are they rather short-term or long-term issues?

Average 3 months.

Are you tracking your productivity or the efficiency of your / your teams into detail? How do you know that   everything is running like   but?

The most important are phases of the projects, goals and schedule setting. Everything is based on good assignment. If the assignment is tacky everything is disturbed. When the assignment is precise then we follow the efficiency within the fulfilled phases. There are only two reasons for unfulfilled goals - too ambitious plan or team inability.

Do you have any specifics in team collaboration that affect project success or performance?

I would say standard project management issues ;-) we do nothing fundamentally differently.

How do you handle customer support and   what tools and   channels do you use?

This is our own information system, which includes a   ticket system. Short-term projects (innovations, upgrades) are solved in   If a   larger project is found on   support, we are transferring it to Freela, where   is   invited client .

How do you develop platform development and   what tools do you use to do this?

We like Czech JetBrains, doing world-renowned IDE tools or team collaboration tools over   we use PhpStorm. Conversely, some actions in   within the SQL database are a handy Navicat by   PremiumSoft. Of course there is AWS, Docker or GIT, etc. We do some custom tools for developing - for example, completely managing templates is   then done through our own software.

What other tools or apps except Freela are you using, and   to   what?

This will be a boring answer, virtually both from a badly written CV - "Word, Excel, PowerPoint ..", not ... seriously;), we love Slack on   corporate communications and   as I mentioned, we also have our own support management tool   that suits us. Our own information system also solves a complete CRM, what a company needs.

Sample e-shop from   Simplia.com - Chyťapusť.cz
Very useful are project templates, which we have standardized tasks or checklists in.
How do you teach new team members to   Freela   the entire workflow?

The tool isn't complicated, actually it's very intuitive . On the contrary, we are learning more about our new members in the processes of Freelo's.

Which   Freela features are most useful to you   and why?

A little bit like "project templates", which we have standardized tasks or checklists . Now I'll experiment with   Time Measurement for   some specific activities so I can't give full feedback.

Is   something & # 39; s nbsp; that bothers you on   Freel or is it missing from you?

Unfortunately, I don't help, because we don't miss anything ;-)

When   is   Freelo tells you   the word   (You can up to three.)

Relax :-)

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