„We have moved from low-cost e-shop rentals to tailor-made solutions with the high added value.”

We have created a solid service portfolio, stopped offering cheap rentals, and started hybrid e-shop projects. - We combine the individual approach with box elements (kernel) that are filed with our know-how.

Integration. Our solution is not only a CMS system. It is also ERP - altogether. In the companies using our system, when the customer calls you, the system automatically displays who's calling, his open orders (or also - claims, services), the complete status. Operator needs one screen to see all needed information, whether is the goods on the way from the supplier or another branch. Systel also solves the logistics and supply. The call is if the customer impatiently sends an email without context in the next day,   even another operator will handle it. The   system completes the context, that   just   because   everything goes through one system. And   this   is   just one of   many other examples.

Primarily Prague, our offices are in Impact Hub, but we have one colleague on Slovakia.

Yes - UX, graphic designers, marketing analysts, and external encoders.

The         simple   We have to reject the projects because we grow faster than we can do this. First, we thought that   this   we would try someone   someone     to   teach it, but     (we had a couple of unsuccessful candidates). They missed an overview of   they would have advanced ideas. Now let's try it right now with the senior and   we hope we're lucky.

When managing teams, I have to humbly say that we've built a lot of processes < / span> and   protection rules to help us deliver projects and   deliver exactly as we & # 39; ve defined the   client in   terms & amp; nbsp; Therefore,   is the current challenge to maximize efficiency.

We are together and we are a small team, so we & # 39; ll keep this on   personal communication when   is a complicated problem and   we just say it. We certainly help you with the methods mentioned above, but it is very individual. Classically, feedback (both within   within a business, and especially with   clients) helps us most. However,   through personal communication we work primarily virtual (Slack, Freelo, internal IS, ticket system).

One of the   issues is   interoperability. The   side of our team is not just   composed of our people. Usually, the   project is composed of three groups (Simplia, Client, External Agencies) and   interoperability is the problem of all three groups, and you have the ability to directly influence one. In order to keep the project in   budget,   the term   we must also influence other groups. We help by   practically writing everything, including the importance, deadlines, responsible person . Everything must be written on   one place at a time, and the most up-to-date. If you see that   this   cracks somewhere (the client's team is not responding), you & # 39; re   linked  

Nejtěžší jsou opravdu kvalitní lidé a správně sestavený tým. Dnešní technologie jsou natolik pokročilé, že dovolují spoustu věcí s menším počtem lidí, nicméně jsou složitější, a proto je potřeba mít schopné kolegy.

Bad in   our e-shop environments are first and foremost cheaters and fraudulent e-shops, with   unfortunately you can still meet.

Good is that   there are more very good companies that will provide you with a quality IT foundation so you can do good service and you don't have to be the biggest e-shop in the Czech Republic.

It was not our   directly our     already   long   long   client & # 39; s massive DDOS attack   It was just the top of the Christmas season. To   has moved us, among other things, to IT infrastructure changes to avoid such things.

Basecamp and   Google Drive

Improved   primarily task fulfillment control, no omission of priorities, and   client & # 39; s integration into   project management  

Always 2 to 3 larger and   then   a lot of small   not counting.

We do bigger projects through Freelo. We use our own IS for less.

Average 3 months.

The most important are phases of the projects, goals and schedule setting. Everything is based on good assignment. If the assignment is tacky everything is disturbed. When the assignment is precise then we follow the efficiency within the fulfilled phases. There are only two reasons for unfulfilled goals - too ambitious plan or team inability.

I would say standard project management issues ;-) we do nothing fundamentally differently.

This is our own information system, which includes a   ticket system. Short-term projects (innovations, upgrades) are solved in   If a   larger project is found on   support, we are transferring it to Freela, where   is   invited client .

We like Czech JetBrains, doing world-renowned IDE tools or team collaboration tools over   we use PhpStorm. Conversely, some actions in   within the SQL database are a handy Navicat by   PremiumSoft. Of course there is AWS, Docker or GIT, etc. We do some custom tools for developing - for example, completely managing templates is   then done through our own software.

This will be a boring answer, virtually both from a badly written CV - "Word, Excel, PowerPoint ..", not ... seriously;), we love Slack on   corporate communications and   as I mentioned, we also have our own support management tool   that suits us. Our own information system also solves a complete CRM, what a company needs.

The tool isn't complicated, actually it's very intuitive . On the contrary, we are learning more about our new members in the processes of Freelo's.

A little bit like "project templates", which we have standardized tasks or checklists . Now I'll experiment with   Time Measurement for   some specific activities so I can't give full feedback.

Unfortunately, I don't help, because we don't miss anything ;-)

Relax :-)