We have created a solid service portfolio, stopped offering cheap rentals, and started hybrid e-shop projects. - We combine the individual approach with box elements (kernel) that are filed with our know-how.
Integration. Our solution is not only a CMS system. It is also ERP - altogether. In the companies using our system, when the customer calls you, the system automatically displays who's calling, his open orders (or also - claims, services), the complete status. Operator needs one screen to see all needed information, whether is the goods on the way from the supplier or another branch. Systel also solves the logistics and supply. The call is if the customer impatiently sends an email without context in the next day, even another operator will handle it. The system completes the context, that just because everything goes through one system. And this is just one of many other examples.
The hardest thing is to get good people and build a team right. Today's technology is so advanced that allows a lot of things with fewer people
Primarily Prague, our offices are in Impact Hub, but we have one colleague on Slovakia.
Yes - UX, graphic designers, marketing analysts, and external encoders.
The simple We have to reject the projects because we grow faster than we can do this. First, we thought that this we would try someone someone to teach it, but (we had a couple of unsuccessful candidates). They missed an overview of they would have advanced ideas. Now let's try it right now with the senior and we hope we're lucky.
When managing teams, I have to humbly say that we've built a lot of processes < / span> and protection rules to help us deliver projects and deliver exactly as we & # 39; ve defined the client in terms & amp; nbsp; Therefore, is the current challenge to maximize efficiency.
We are together and we are a small team, so we & # 39; ll keep this on personal communication when is a complicated problem and we just say it. We certainly help you with the methods mentioned above, but it is very individual. Classically, feedback (both within within a business, and especially with clients) helps us most. However, through personal communication we work primarily virtual (Slack, Freelo, internal IS, ticket system).
One of the issues is interoperability. The side of our team is not just composed of our people. Usually, the project is composed of three groups (Simplia, Client, External Agencies) and interoperability is the problem of all three groups, and you have the ability to directly influence one. In order to keep the project in budget, the term we must also influence other groups. We help by practically writing everything, including the importance, deadlines, responsible person . Everything must be written on one place at a time, and the most up-to-date. If you see that this cracks somewhere (the client's team is not responding), you & # 39; re linked
We were using Basecamp and Freelo has more interesting features and it is also Czech, not all of our clients have a good level of English. It is friendly tool for them.“
Nejtěžší jsou opravdu kvalitní lidé a správně sestavený tým. Dnešní technologie jsou natolik pokročilé, že dovolují spoustu věcí s menším počtem lidí, nicméně jsou složitější, a proto je potřeba mít schopné kolegy.
Bad in our e-shop environments are first and foremost cheaters and fraudulent e-shops, with unfortunately you can still meet.
Good is that there are more very good companies that will provide you with a quality IT foundation so you can do good service and you don't have to be the biggest e-shop in the Czech Republic.
It was not our directly our already long long client & # 39; s massive DDOS attack It was just the top of the Christmas season. To has moved us, among other things, to IT infrastructure changes to avoid such things.
Basecamp and Google Drive
We do bigger projects through Freelo. We use our own IS for less. "
Improved primarily task fulfillment control, no omission of priorities, and client & # 39; s integration into project management
Always 2 to 3 larger and then a lot of small not counting.
Project phases, goals and schedule are crucial. Of course, budget. All this based on a well done assignment. "
We do bigger projects through Freelo. We use our own IS for less.
Average 3 months.
The most important are phases of the projects, goals and schedule setting. Everything is based on good assignment. If the assignment is tacky everything is disturbed. When the assignment is precise then we follow the efficiency within the fulfilled phases. There are only two reasons for unfulfilled goals - too ambitious plan or team inability.
I would say standard project management issues ;-) we do nothing fundamentally differently.
This is our own information system, which includes a ticket system. Short-term projects (innovations, upgrades) are solved in If a larger project is found on support, we are transferring it to Freela, where is invited client .
We like Czech JetBrains, doing world-renowned IDE tools or team collaboration tools over we use PhpStorm. Conversely, some actions in within the SQL database are a handy Navicat by PremiumSoft. Of course there is AWS, Docker or GIT, etc. We do some custom tools for developing - for example, completely managing templates is then done through our own software.
This will be a boring answer, virtually both from a badly written CV - "Word, Excel, PowerPoint ..", not ... seriously;), we love Slack on corporate communications and as I mentioned, we also have our own support management tool that suits us. Our own information system also solves a complete CRM, what a company needs.
Very useful are project templates, which we have standardized tasks or checklists in.
The tool isn't complicated, actually it's very intuitive . On the contrary, we are learning more about our new members in the processes of Freelo's.
A little bit like "project templates", which we have standardized tasks or checklists . Now I'll experiment with Time Measurement for some specific activities so I can't give full feedback.
Unfortunately, I don't help, because we don't miss anything ;-)