Even in the business that is heavily dependent on seasonal sales, you can successfully run a business for a long time, proves the Garden Centrum.
The small company started theis retail in Jindřichův Hradec and soon it was extended to Valašské Meziříčí. Sales grew. Gradually it turned to wholesale and today, more than 20 years on the market, the Garden Center sells a wide range of gardening supplies, tools and flowers all over the Czech Republic.
"Our activity is seasonal and annual. We're trying to make every season a bit better than the previous one, and they've always offered customers something new, interesting, and stunned by their service," proves garden center owner Filip Klima, the point of the company is the customer. How Freelo helps to manage 70 employees and warehouses in two cities?
Management, Business, Storage, Logistics, Vendors, Gardeners. These are just some departments where Klima let us to look into. Meetings are the best way for team cooperation. Most of them are on Skype, because of two branches and regular business trips.
"It turned out that when the participants do not sit together in one room and actually do not see each other, the discussion is much more effective. We do not switch the topic." Praises achievements of Freelo Klima. "Freelo helped us to captured a systematic agenda of tasks that were previously spoken, written down somewhere and never done. Today, the teams write assignments directly to Freelo, they add individual members and deadlines to them. The task does not disappear until it is solved. It is absolutely essential qualitative difference."
The Garden Center has felt the hole in project management for several years. However, the softwares that has been tested Klima indicates as a dead end.
"After Workplace from Facebook, we were totally amazed when we saw Freelo. At first, we were reluctant to believe it was a Czech product. But it was very helpful to implement it. Freelo implementation was a whole new philosophy of work. The absence of language barriers is very important to us because most of our teams do not speak foreign languages." Klima points to the specifics of the traditional industry.
How does project management look like in practice? Retail and wholesale have each one operating and one marketing project. Several projects are created for certain agendas ranging from company to company (eg HR) and others for time-limited tasks such as building completion.
"That everything works as best we can, we know best according to customer satisfaction, or according to the evolution of turnover." Klíma reveals main metrics of success.
"The delay of any term means I've been through the season, and I'll have another opportunity next year."
Operation of existing employees is one thing on your system management but must also teach the newcomers.
We launched a program of workshops where we show our practices and exchange experiences every month. For each workshop, we have pre-processed workflow curves for individual workflows that include Freelo screens. So anyone from the team can refresh procedures, re-open them and study." Looking forward to sharing the Klima know-how.