Even in the business that is heavily dependent on seasonal sales, you can successfully do business for a long time, proves the Garden Centrum.
The small company started with retail in Jindřichův Hradec and soon it was extended to Valašské Meziříčí. Sales grew. Gradually outflanked wholesale, and today, more than 20 years on the market, the Garden Center sells a wide range of gardening supplies, implements and flowers all over the Czech Republic.
"Our activity is seasonal and annual. We're trying to make every season a bit better than the previous one, and they've always offered customers something new, interesting, and stunned by their service," proves garden center owner Filip Klima, the centerpiece of the company is the customer. How Freelo helps manage 70 employees and warehouses in two cities?
Executives, Managers, Storage, Transportation, Vendors, Gardeners. These are just some departments in which Klima let us take a look. The basic of cooperation, consultation teams realized because of two subsidiaries and the frequent trips of employees mostly on Skype.
"It turned out that if the participants do not sit together in one room and actually do not even see, the discussion is much more effective. We're less turning away from the topic." Praises Freelo Klima. "Using Freelo, we also captured a systematic record of tasks that were previously spoken, somewhat written down and exhausted. Today, the teams write assignments to Freelo directly, they add individual members and deadlines to them. The task will not disappear until it is solved. It is absolutely essential qualitative difference."
The Garden Center has seen the hole in project management for several years. However, the instruments that are being tested mean Klima indicates them a dead end.
"After Workplace from Facebook, we were totally amazed when we saw Freelo. At first, we were reluctant to believe it was a Czech product. But it was very helpful to implement it. Freelo deployment was a whole new philosophy of work. The absence of language barriers is very important to us because most teams do not control foreign languages." Klima points to the specifics of the traditional industry.
How does project management look like in practice? Retail and wholesale have each one operating and one marketing project. Several projects are created for certain agendas ranging from company to company (eg HR) and others for time-limited tasks such as building completion.
"That everything works as best we can, we know best according to customer satisfaction, or according to the evolution of turnover." Klíma reveals main metrics of success.
"The delay of any term means I've been through the season, and I'll have another opportunity next year."
Operation of existing employees is one thing on your system management but must also teach the newcomers.
We launched a program of workshops where we show our practices and exchange experiences every month. For each workshop, we have pre-processed workflow curves for individual workflows that include Freelo screens. So anyone from the team can refresh procedures, re-open them and study." Looking forward to sharing the Klima know-how.