"Everyone knows what to do." The Garden Center with 70 employees harvested the fruits of modern management.

Even in the business that is heavily dependent on seasonal sales, you can successfully do business for a long time, proves the Garden Centrum.
The small company started with retail in Jindřichův Hradec and soon it was extended to Valašské Meziříčí. Sales grew. Gradually outflanked wholesale, and today, more than 20 years on the market, the Garden Center sells a wide range of gardening supplies, implements and flowers all over the Czech Republic.

Source: Private archive ZCJH.cz

"Our activity is seasonal and annual. We're trying to make every season a bit better than the previous one, and they've always offered customers something new, interesting, and stunned by their service," proves garden center owner Filip Klima, the centerpiece of the company is the customer. How Freelo helps manage 70 employees and warehouses in two cities?

Before Freelo tasks normally fizzled out

Management, Business, Storage, Logistics, Vendors, Gardeners. These are just some departments where Klima let us to look into. Meetings are the best way for team cooperation. Most of them are on Skype, because of two branches and regular business trips.

Source: Private archive ZCJH.cz

"It turned out that if the participants do not sit together in one room and actually do not even see, the discussion is much more effective. We're less turning away from the topic." Praises Freelo Klima. "Using Freelo, we also captured a systematic record of tasks that were previously spoken, somewhat written down and exhausted. Today, the teams write assignments to Freelo directly, they add individual members and deadlines to them. The task will not disappear until it is solved. It is absolutely essential qualitative difference."
13 projects
56 active users
1.900+ completed tasks
4.000+ comments on tasks

Czech has helped us to implement the tool

The Garden Center has seen the hole in project management for several years. However, the instruments that are being tested mean Klima indicates them a dead end.

"After Workplace from Facebook, we were totally amazed when we saw Freelo. At first, we were reluctant to believe it was a Czech product. But it was very helpful to implement it. Freelo deployment was a whole new philosophy of work. The absence of language barriers is very important to us because most teams do not control foreign languages." Klima points to the specifics of the traditional industry.

Source: Private archive ZCJH.cz

That Freelo worked, we know from turnover

How does project management look like in practice? Retail and wholesale have each one operating and one marketing project. Several projects are created for certain agendas ranging from company to company (eg HR) and others for time-limited tasks such as building completion.

"That everything works as best we can, we know best according to customer satisfaction, or according to the evolution of turnover." Klíma reveals main metrics of success.

Source: Private archive ZCJH.cz

Most useful features of Freelo:

  • Delegation of tasks from person to person — In the past, most of the projects have stucked. A certain task remained hanging on a partial solver, where he had been stuck in some way, did not do it, and after a while he returned task as a boomerang. Similarly, there were "holes" in handing over tasks when one person solved the task, but the follower did not know it. In Freelo, tasks hang, blush, bubbling from one solver to another, ultimately, one earlier and the other later, maturing to complete.
  • Term monitoring — the most difficult in our highly seasonal industry consider the need for strict adherence to deadlines. If tulips or daffodils are sold from September 1, I have to send an offer to our wholesale customers before mid June, which means our supplier has to offer us their offer in April.

Source: Private archive ZCJH.cz

"The delay of any term means I've been through the season, and I'll have another opportunity next year."

Source: Private archive ZCJH.cz

Finally, a practical TIP from the Garden Center

Operation of existing employees is one thing on your system management but must also teach the newcomers.

We launched a program of workshops where we show our practices and exchange experiences every month. For each workshop, we have pre-processed workflow curves for individual workflows that include Freelo screens. So anyone from the team can refresh procedures, re-open them and study." Looking forward to sharing the Klima know-how.

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